Case study: Improving the UX of the Elevation Church App
Elevation Church is a large church with a large online following. Their website and app are important tools for connecting with their members and the wider community.
This project aims to conduct a comprehensive evaluation of the Fly Delta mobile app’s user interface (UI) with a focus on improving the user experience for two core functionalities: flight booking and check-in.
The idea of this case study is to look into the pain experienced by users when registering or logging in to their mobile banking application. Also to simplify the process for customer verification, to complete their KYC registration and to shape a great experience as they use the product.-